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PREMIUM MEMBERSHIP BENEFITS
Exclusive, members-only premium content
Throughout the year, we'll produce new videos and podcasts created exclusively for subscribers. This will be stuff we create exclusively for fans, like our Totally Unauthorized Movie Commentary.
New video series presented by Premium Members
Premium memberships allow us to shoot and produce new shows on top of our existing video franchises, including Tested Projects in Adam's workshop, collaborative and competitive kit builds, and special series like The Zoidberg Project.
Exclusive members-only access to Jamie, Adam, Will, and Norm
First notice and exclusive access to Tested events and meet-ups with Adam, Jamie, Will, and Norm at places like Comic-Con and Maker Faire. Exclusive livestreams or archived video of the events when possible.
An exclusive chance to own something built or designed by Adam
Adam will build or design items exclusively for sale to members.
No more banner ads when you're logged in to a Premium Member account.
No. We are not changing the day-to-day format of the site, nor are we moving any existing content franchises or videos behind a paywall. If you don't want to pay for Tested content, your experience will remain the same as it is today. We created the subscription plan because we have great ideas for new additional content, and we need audience support to develop and produce the ideas.
Our premium features include exclusive monthly emails, members-only content and more. That's what we're ready to announce right now, but we've got loads of ideas for ways to further enhance the premium membership in the future and will be constantly trying out new shows, features, and one-time events to find out what our premium members like best. When we roll out new updates and features for premium members, we'll let you know by posting on the homepage and sending you a private message on Tested.
If you have ideas for new premium features or a specific video you'd like to see, let us know! Send us an email at tips@tested.com.
Don't worry! We're going to keep rolling out new features for everyone in addition to member-exclusive content.
Costs will never increase in the middle of any subscription term. As is the case with inflation, if our costs increase, we may increase the cost of a membership. If costs increase, we'll notify you via email and private message on Tested prior to renewing your subscription at the new rate.
Both subscriptions offer access to premium member-exclusive content and Tested sans banner ads and site skins. The main difference between the two is cost. Our annual subscription is discounted 30% compared to 12 months of the month-to-month plan. From time to time, annual subscriptions may also include promotional materials, such as giveaways or coupons that you can use in the Tested store.
Sorry, but we don't offer gift subscriptions at this time. Stay tuned, though, as we are working diligently to bring gift subscriptions back as soon as possible.
If you've had all the awesome exclusive Tested content you need, you can cancel your account by going to the "Subscription" tab on your profile and selecting "Cancel." Future billing will be cancelled immediately and your access to exclusive videos and a bunch of other awesome stuff will stop at the end of the current billing cycle.
Subscriptions go into effect immediately after payment is received and processed.
Premium Content
We're planning on doing about 50 premium member-exclusive content pieces (mostly video) per year. That means we'll post something new almost every week. You'll also get a special monthly email from Jamie, Adam, Will or Norm. The content of this email is separate from the standard Tested newsletter that is available to all users.
Your membership will fund these videos directly. Expect us to start with a bunch of experimental videos to see what you guys like, including several different Q&A formats, as well as things like Model Building Afternoons, where Norm and Will will build a model during a live event, and take questions from premium members as they build and the Unauthorized Movie Commentary. If you have a suggestion for a specific type of premium content, email us at tips@tested.com.
Adam, Will, and Norm love the movie commentaries on DVDs and Blu-ray discs, so they've decided to make their own commentaries for movies they love (as well as a handful of films that Adam worked on). We'll deliver these in video and audio formats, so you can download them and watch them in your living room, while you watch the same movie we do.
We're going to do some sort of premium content 50 weeks a year. We're planning on taking the week between Christmas and New Year off as well as one other week to be determined in the future. Don't worry though, we'll post something extra-juicy the week before we plan an off week.
No. We wouldn't do that. It's just another way for one of us to share stuff that we think is cool, but may be off topic or inappropriate for the site.
Yes. Within a week of signing up you will receive the most recent email from the guys and will also gain access to an archive of previous emails.
You can click the "Unsubscribe" option at the bottom of each email. By clicking "Unsubscribe," your email will be removed from the mailing list. If you have clicked "Unsubscribe" and are continuing to receive the emails, please email us at support@tested.com.
Send us a note at support@tested.com with the issue and we'll get right on it.
Use this form, email it to tips@tested.com or use a carrier pigeon or something.
Advertising
We'll remove all of the ads that we can, using the technology available to us today. For right now, that means you won't see any banner ads or site skins on Tested. You will continue to see right-column promos for appearances by Jamie & Adam and Will & Norm, since people seem to like them. While premium members-only videos won't include advertisements, the other videos we post on the site may, since they're hosted by YouTube or the AOL On player. Videos we embed from other sites (because we think they're cool or awesome) may include ads as well.
Yes. Since our premium video content is only available to our members, we are using a player that allows us to keep each premium video free of advertising. The rest of the videos on the site may continue to display ads though, because we use YouTube or the AOL player to host them.
Tested.com subscriptions are accessible on desktop and laptop computers, smartphones, and tablets.
Send us a note at support@tested.com with the issue and we'll get right on it.
Customer Service
For the convenience of our members, monthly members' credit cards will be automatically billed in 30-day intervals at the beginning of each pay period starting from the date of sign up. Annual members' credit cards will be billed every 12 months from the date of sign up. To access your billing information or to update your credit card, go to the "Subscription" tab on your Profile.
We accept Visa, MasterCard, American Express, Discover, JCB and Diner's Club.
For your convenience, subscriptions automatically renew -- and your credit card is automatically charged -- at the end of the term. Renewals continue until the user cancels his/her subscription.
If you do not wish for your subscription to renew, go to the "Subscription" tab on your Profile and select "Cancel." Future billing will be cancelled immediately and your access to exclusive videos and a bunch of other awesome stuff will stop at the end of the current billing cycle.
We do not offer refunds for either subscription plan. However, if you are currently an annual subscription holder and your credit card gets billed for the next 12-month cycle, you have 30 days from the date of the renewal to cancel and get a full refund. To cancel and receive your refund, email support@tested.com. Keep in mind that in order to receive a refund, you cannot use the $15 store credit which comes with each annual subscription renewal. Use of the store credit after the renewal automatically makes the subscription non-refundable.
Your refund should take no longer than 7 business days to be processed and for the amount to be refunded to your bank or credit card account. If for some reason the refund does not appear within 7 business days, please contact customer service at support@tested.com.
Send us a note at support@tested.com with the issue and we'll get right on it.
Absolutely not. If you bought an annual subscription during our store coupon promotion, your subscription comes with a $15 credit towards anything in the Tested store. During this promotion, when you have subscribed, we will email you a unique promotional code for $15 off anything in the Tested store. The coupons do not expire.
No. You can only use one code per purchase at the Tested store.
To change your email address, password, or username, click on the "profile" section in the main navigation under your Tested avatar. Once on your profile screen, click the "Settings" tab and find the appropirate selection on your settings page. An email notification will be sent to you regarding changes made to your account.
Sign in to your account and click the "settings" option under your avatar in the main Tested navigation. When you've landed on the "Settings" page, click the "Account" tab. Update your Shipping Address information and click "Save Changes". You can directly access your account page by logging in and using the following link syntax (make sure you change YOURUSERNAME to your actual Tested username): http://www.tested.com/profile/YOURUSERNAME/settings/account
For domestic delivery, expect to receive your poster within 3-4 weeks from the close of the promotion on August 27, 2014. Due to certain complications with international delivery, orders outside the US may take up to 8 weeks from the close of the promotion.
To change or update your credit card information, go to the "Subscriptions" tab on your profile and click "Update card". An email notification will be sent to you regarding changes made to your account.
