Crapware on Android: Minor Annoyance or Major Problem?
If you're staring down at a shiny new Android phone, you're probably still glowing with pride. Who'd have thought that you yourself would have the foresight, and overall awesomeness to purchase what is clearly the coolest Android handset on the planet? This wonderful piece of tech is perfect in every way, but just like a new PC there is a little junk you need to remove. In searching for a way to uninstall this crapware, you will quickly come to a realization: it's not going anywhere. Almost every carrier-branded Android phone is shipping with irremovable bloatware, and no one likes that. We mentioned that the ability to uninstall these apps is feature we want, but it's a complicated issue, to say the least. 
 
Let's take a look at the problem, where it's going, and what you can do. 
 

The problem is real

Manufacturers and carriers enter into a pact of sorts when the carrier agrees to offer a particular handset in stores. We might like to think that we are HTC, Motorola, or Samsung's customers, but that's just wishful thinking. Mobile phone carriers are the real customers, and the manufacturers know right where their bread and butter is coming from. As a result, manufacturers modify their software based on what the carrier wants. If you were buying a few hundred thousand phones, you'd probably have some demands too. 

Carriers forge deals with various content and service providers to get their apps built into the phone. They will also have special carrier-branded apps built into the experience. The mobile provider would probably call this junk "value-added software." To them, it's not just about making money up front, but offering things they feel will attract people to the phone (and thereby make money). Any sane consumer would like to shake one of these mobile executives by the shoulders and tell them it's not working. If you make an amazing phone, it will be amazing and people will notice. Piling on more and more sponsored software hurts the experience. 

While some people may be able to get over the visual clutter issues, it's going to be a sticking point for some. A phone will come with a particular home screen setup happily displaying all the bloatware, just like when you buy a new PC. The difference is that all you can do is remove the icon. The apps will still be present in the launcher. If you're using an AT&T Android phone, all their AT&T apps will be staring you in the face right at the top of the (alphabetically organized) launcher. 

That means these apps are just sitting there taking up space on the phone's internal storage. Depending on the handset, that could be a big chunk of usable ROM space. This is even more infuriating because the bundled apps often duplicate the functions of standard Android apps. If you're not careful, one of these demo apps could end up tricking you into spending above and beyond what you are already spending on your monthly bill.  

Many of these apps are also poorly coded, and meant mainly as a promotional vehicle. Don't be surprised to see them running in the background when there's no need for it. A well behaved app can do this without hitting your battery or performance, but we'd prefer not to trust these particular apps. 

Lastly, having all these "value-added" apps is going to slow your updates. We already know that running a skinned version of Android will result in a delay in moving to the newest version of Android, but the testing and porting of all this junk software isn't going to help. Apps of any sort can break with a new version of Android, and the carrier mandated ones are no different. APIs and system permissions changes mean all these apps need to be tested and fixed if broken. The delay is already long enough for most users without this. 

The current state of crapware

Let's take a look at what some of the big new phones are shipping with in the bloatware department. The Droid X comes standard with the Blockbuster video app, allowing users to download movies and  find retail outlets of the struggling company. Maybe the downloading could be cool? Nope. You're looking at outrageous pricing like $4 for a 24 hour rental, and purchases for as much as $17. This is, by the way, for a file you download to the phone. By all accounts, it doesn't even work very well. There's no streaming option either; you have to completely download the movie before watching it. This is a perfect example of something that a Verizon executive thought could attract people, but all it does is hurt the experience. 

The Droid X also comes with an app for a service called City ID. The app will show you the city and state an unknown call is originating from. The problem here is that this is good old fashioned trialware. After a 15 day trial, the app starts charging you $1.99 per month. Wouldn't it be nice if you could just remove it? We imagine more than a few customers will end up paying for this without knowing what's going on. 

The brand new Samsung Galaxy S variants, the Captivate on AT&T, and the Vibrant on T-mobile are not immune from this chicanery either. The Samsung Captivate is rocking just about every bit of AT&T junk that was ever developed for a feature phone. You have AT&T radio, AT&T Music, AT&T Maps, AT&T Navigator, MobiTV, and so on. MobiTV is a video streaming app with a 30 day trial you have to pay. Also, there are already several ways to get music without AT&T's branded app.

Really, AT&T Maps and Navigator on an Android phone? Google's Maps and Navigator apps work beautifully; there's no need for this duplication of features. AT&T even went so far as to hide the Google Navigator icon. You can only access Google's turn-by-turn service through the regular Maps application. Most users won't be aware of that. Even Boy Genius Report was fooled at first. To add insult to injury, AT&T will charge you $10 per month if you actually use their navigation app. 

The Samsung Vibrant for T-Mobile is also packing some serious junk. One of the most prominent tie-ins on the device is the blockbuster motion picture Avatar. It's pictured prominently on the box, and there is a shortcut to the film that acts like an app. This is all well and good if you want to see it, and it does show off the screen well. But you can't remove it when you're finished. The film is on there forever. Do you really want to see the Avatar link in your launcher a year from now? 

T-Mobile is also bundling MobiTV, just like AT&T. You'll also find the Slacker Radio app, Kindle, and Gogo In-flight Wi-Fi. Kindle and Slacker radio are apps that people might want, but the versions on the phone will quickly become outdated. Unless users know to download the newer version from the Market, it may go un-updated for long stretches.  

Lastly, let's look at the HTC Evo 4G. This premier Android phone is loaded down with Sprint-branded apps. Users of the Evo will have the Sprint NASCAR and Football apps preloaded, and non-removable. Even if you wanted to use them, the user interfaces in these apps is widely regarded as terrible. Sprint also includes a turn-by-turn navigation app, but at least they aren't charging for it. The Sprint Zones app helps you find a Sprint store, but all it does is open a webpage where you can input your ZIP code. The Sprint TV app is better than the others, as it does provide some access to full TV shows, but the video quality is bad and it doesn't work over Wi-Fi.  

What to do, and what it all means

If you're just plain fed up with this crapware, you have but one option: root. The only real way to remove most of these apps is to root your phone, which gives you access to the internal storage for app uninstalls. Then you can use ADB or an app like Titanium backup to remove the unwanted apps. Unlike when you buy a PC with junk software, there's no easy way to remove this software. You can always register your displeasure with your carrier, but you're not likely to get far. That, or scrounge up a Nexus One, which is largely free of junk software. 

The bundling of junk software is nothing new on mobile phones, but we had higher hopes for Android. When Android first appeared, it was open and populated with mostly Google apps. Now we're seeing more, and more carrier modification of phones. The original Droid shipped with almost no extra crapware. The trend is moving in the wrong direction. It's not the changes themselves that upset users, it's the fact that these apps cannot be removed. If Sprint or AT&T's poorly coded apps start running in the background, there's nothing you can do but kill the process, or just hope they don't cause mischief.  

We are basically putting up with things from our smart phones that none of us would ever put up with from a computer. Buying a PC with non-removable trialware would be a no go proposition for most people. But for some reason we accept this on smart phones. Apple has used their huge clout to keep their software experience pure, but there's no one to go to bat for Android like that. Google is hands-off with the OS after they ship the code. At this point, we can only hope carriers don't get more aggressive in modifying Android, a la the Moto Backflip. Have you rooted specifically to ditch the crapware?
 
Image credit: goodandevo.net
25 Comments
WickedCobra03 on July 27, 2010
I totally agree.  Great article.  It is funny, and almost weird seeing how smart phone grow and evolve from mainly being for tech nerds / business people to being in the hands of an overly social highschool girl.
 
Personally,  not just with phones, but anything I buy, I want just the bare essientials.  I am usually more than capable of finding more if I need it.  That goes for not only phones, but computers, videogame consoles, cars, cameras, tools ... anything.  For example, all of this crap that SONY is adding to the XMB is kind of pissing me off... (i.e. the new video editor).  Not only can I not remove those icons, but like said, it is probably running in the background and is going to just make future firmware updates larger and take longer...
hagridore online on July 28, 2010
I wish I could get the YouTube app off my iPod touch. I know it how bad it is, yet I keep trying to use it! 
 
Android users: I hate that you can root!
DarkCanuck on July 28, 2010
Every day I am a little more pleased with myself that I went for it and bought the Nexus One. I had it about a week before Google shut down their web-store.
On the other hand, I'm starting to get worried that when the day comes to upgrade (hopefully not for years) I won't have much in the way of a pure, unlocked, carrier free choice available anymore.
I should also mention that our Canadian carriers are, if anything, worse at adding bloatware and probably employ even worse coders than the carriers south of the 49th.
Forte on July 28, 2010

Several questions: 
 
1. How did Apple manage to convince AT&T to not add crapware and why can't other cell companies do the same thing 
 
2. Would you call the Apple pre-installed apps (i.e. the stock app) bloatware.  You cannot uninstall them even though some people have no use for them.  They don't charge you extra cash but still... 
 
3. Are there any pre-installed apps 'Value Added' apps that you like on android?  I wonder if the carriers/manufactures added a single peice of useful software...
Collin on July 28, 2010
@WickedCobra03 said:

 For example, all of this crap that SONY is adding to the XMB is kind of pissing me off... (i.e. the new video editor).  Not only can I not remove those icons, but like said, it is probably running in the background and is going to just make future firmware updates larger and take longer... " 

Indeed. It's like forcing us to eat with sporks instead of forks because someone decided it's "better".
 
Whether it's a new big box store PC or a new smart phone, you're spending some serious $$$ on it. Very frustrating to have your NEW tech bogged down from the start. I know "trial ware" gives the manufacturer / carrier a bit more money, but I don't think the negative experience is worth it.
 
If we're going to give someone hundreds of dollars, then they should aim to give us the least frustrating experience.  Make the device cost 5% more if that's what it takes.
Bhouse563 on July 28, 2010
When I picked up my HTC Droid Eris back in December it came with a few pieces of bloatware I could live with out. A stocks app that I've never opened, a Visual Voicemail app that if used starts a reoccurring charge of $1.99/month to my bill. But some of the software is actually ok. The My Verizon app allows quick and easy access to my account information on the go instead of having to use their poorly designed website. Though I am not a big fan of being locked out from deleting anything on my phone, if done right, these apps don't have to be a pain in Android user's collective ass.
TOYBOXX on July 28, 2010
First off, this article is a great read! I seriously thought I was the only one with these types of thoughts and frustrations. Hate to say it, but I'm glad to know other people are in the same boat - I'm not alone!
 
What annoyed me most about the Samsung Moment was the fact that the app's were being stored onto the internal memory (which is a mere 180 or so MEG's) and not onto my SD card (2 GIG's). If I download too many app's onto the phone it will literally bog down so much to the point where the phone is unusable. My thinking is if pictures and ringtones can be stored onto the card, why not app's as well? It's just poor design on Samsung's end and it can be extremely annoying because now I have to watch what I download from now on. 
 
And as for pre-installed crap that can't be deleted, here is a short list of the useless junk that came with the phone that doesn't want to go away: Moxer Mail - I already use a different email provider so that's useless. Nuance Voice Control - to put it simply: IT DOESN'T WORK! And last but not least, Amazon MP3 - I use Pandora Radio. I don't need this trailware. 
 
Hopefully soon the option to delete crapware will be available to the masses. But I'm not holding my breath.
Grimace on July 28, 2010
BlackBerry via Verizon still isn't too bad. They put a few things on there like Vcast and VZ Navigator but the BB OS makes it easy to either hide the icons or dump them into another folder.
 
Somebody needs to come up with a smartphone version of PC Decrapifier that works whether the carriers want you to or not. Now that's an app everybody could use.
bherre on July 28, 2010
I rooted my EVO i think on Day 3 of having it.  Crapware is something that really really bothers me, partly the reason I started building my own computers back in High School.  I had a gateway laptop that was a gift that had windows ME...  Talk about garbage.  After rooting my EVO I find the phone running faster, and longer battery life via cpu tweaks.  I really suggest rooting if you are any sort of pc savvy. 
Crowson on July 28, 2010
Great article! I knew I made the right choice with my relatively bloat-ware-free Nexus One. It's a shame it has been discontinued. Next time I'm in the market for a phone I'll definitely make sure whatever I get can be rooted.
Zidd on July 28, 2010
The preloaded crap on the Vibrant is pretty annoying but is bearable compared to all of the junk that AT&T put on the Captivate. I still love the phone though. 
 
Google needs to put limits on this stuff. For example: carriers can preload all of the junk they want but the customer should be able to get rid of it.
RichardAshley on July 28, 2010
This is pretty sad to see. I mean I am not really found of the AT&T network. But I'm going to stick with my iPhone if I basically have to start pulling a Linux on my Google Phone. It's a cell phone, why would I want to do so much to make it work?
EmperorLincoln on July 28, 2010
Yeah, the crapware situation on the Captivate is pretty ridiculous. Luckily, it's also extremely easy to fix. Rooting is composed of downloading a file, dropping it in the phone's memory, turning the phone off, then turning it on with the volume keys held down. Not exactly the most complicated process. Then you just go to the app store, download Titanium Backup, and use it to remove the junk. The whole process takes like 15 minutes at most.
Jayge on July 28, 2010
@RichardAshley said:
" This is pretty sad to see. I mean I am not really found of the AT&T network. But I'm going to stick with my iPhone if I basically have to start pulling a Linux on my Google Phone. It's a cell phone, why would I want to do so much to make it work? "
Wow. Talk about over-exaggerating. There's a difference between a few carrier-mandated apps annoying you in the app drawer and your phone "not working." The apps might be a nuisance but they're not stopping you from installing several hundred others on your phone, or forcing you to use them either. Nor is rooting anything close to "pulling a linux" for most Android forms on the market. But if the iPhone and ATT work well enough for you, no reason to bother learning about anything else I guess.
MrMazz on July 28, 2010
Thats some BS that you cant remove the crap off your phone
ryanw on July 28, 2010
@Forte: Apple has an infrastructure to advertise and sell a phone, It takes strain off the carrier. That's probably worth something to AT&T. Since it's Apple, it was basically guaranteed to be a good seller as well. Apple had demands, and AT&T was the one to agree.
 
I don't consider anything the stock software (either Android or iPhone) comes with to be bloatware. If the software was developed to have something, it's supposed to be there. In the PC realm, it would be like uninstalling core Windows components. 
 
I actually like the Amazon MP3 app. Some people hate it, but I've used it and it works just fine.   

@TOYBOXX:
 The Moment, if I recall correctly, is on Android 2.1. When it shipped it was 1.6. Google only added app installs to the SD card in Froyo 2.2. So it was architecturally impossible for Sprint and Samsung to put their apps on the SD card (unless they did a lot of heavy modding).
TOYBOXX on July 28, 2010
@ ryanw 
 
It looks like I'll have to deal with what I've got. The firmware version I have is 1.5 and it won't update beyond that. Plus I won't be able to get FROYO as Sprint announced that news a few days ago. Oh well. I'll upgrade to a new Droid phone the next time around :(
Treythalomew on July 28, 2010
Wow having only had a droid I didn't know that these other android phones were getting so much crap. The Blockbuster app sounds terrible. 
 
I rooted a week into owning my phone and the first thing I did was get rid of some of the apps that you can't uninstall. Some like E-mail do me no good when all my emails are gmail. Why can't I at least hide it from the app drawer?
 
Realistically the only app I can see being preinstalled is a carrier specific app like My Verizon. Especially if they start tiered data plans so people can know how much data they're using. 
ryanw on July 28, 2010
@TOYBOXX: Moment has a 2.1 update. If your phone won't update, it's defective and you should have some words with Sprint since it's likely still under warranty. You definitely want the 2.1 update.
TOYBOXX on July 28, 2010
@ryanw 
 
Thanks for the heads up. And your right in the past I suspected that there was something wrong with the phone because it wasn't working right with some features. But since it won't update I will talk to Sprint about this right away.
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