I love my new Diablo 3 mouse, but I cant get the software to install properly. I have filed a support ticket, but I thought I would post here to see if anyone can help me.
I just received my Diablo 3 mouse.
I followed the installation instructions, and downloaded the steel series engine and driver fixer from the website. After installing the SteelSeries engine it tries to launch and says "SteelSeries Engine Has Stopped Working". It has never successfully started. I can use the mouse without the software, and the driver installs correctly, but I cannot access the software.
when the mouse is plugged in, I try and launch the software, get the error message, then the mouse no longer responds. Neither does my original mouse.
I have tried the following:
- Running Setup as administrator
- Running software as administrator
- Running setup and software in compatibility mode
- Uninstalling software and drivers, rebooting and installing again.
- Installing the software without the drivers
So, any ideas?
I'm working through the issue with support, and I'll try and update this thread if I get a solution.
You said same thing happens with your old mouse now too? Try to update USB drivers? MOBO drivers?
@GTFShadow: No, drivers are totally fine. I can even use the new mouse perfectly fine, but the software renders any attached devices unusable. If I try and launch the software even my old mouse goes dead. All device drivers are up to date.
@AlisterCat: Ah ok. So it's just an issue with the mouse software itself? What OS are you using and what 32 or 62 bit?
@GTFShadow: Windows 7 64-bit. Tried it on my family computer with the same OS and it works fine. Must be a conflict with something I have on my system but I don't know what it could be.
What do you need the software for, is there some feature you can't use without it?
@AlisterCat: That's weird. Maybe no 64 bit support, but idk why they wouldn't. Either way I don't think the software is necessary. When I used my Razr I didn't use it at all. But with software it cool to be able to setup multiple profiles for the mouse depending on what you are playing or style of play.
@WolfOfOne: @GTFShadow: The website says 64-bit is supported, and it works on my 64-bit family computer.
The software allows me to remap all the buttons, which I would love to be able to do. One of the reasons I bought the mouse, since it has an extra 4 buttons and a DPI button. I would like to change the range of the DPI button too. It is still a great mouse of its own but remapping these buttons was part of my plan. especially for Diablo 3 itself.
Does it have onboard memory for profiles? Try making a profile on the other PC and then see if it saves for use on the other PC. My Logitch mouse does that so maybe yours does? Not a permanent solution but it might help for the time being
@MordeaniisChaos: That is a great idea. I'll give it a try.
Haven't found a solution and support has stopped replying to me. Ugh... still, an excellent mouse.
I solved this problem.. You have to update the firmware of your sensei with steelseries firmware update tool and wait for the update.. then you can open the launch. AND HAVE FUN :D
A quick suggestion, it might be worth right-clicking the installer and clicking "Run as Administrator" it might be that, for whatever reason, your main user account doesn't have the right permissions to register the service, so it's coming up with an error when it tries to start it.
EDIT: Didn't read page two, or notice the post was 6 months old. Oops!
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