Request for Feedback: Spam, possible solutions, and a bit about you

Created by will on Jan. 15, 2015, 12:02 p.m.
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  • Instead of limiting posts to paying members, perhaps some sort of human vetting of their first post? So that the first time someone creates a topic it doesn't display until it has been read and approved as being real (i.e. not spam). Thereafter one could assume that the user is real and let their posts show until such time as they are proven to be spammers. So basically all new users have a "newbie" flag set until they have successfully posted a reasonable question or contribution.

    I believe that to be a much more reasonable barrier to entry for new folks than having to pay. I believe that having to pay to post would substantially reduce the number of new participants.

  • First of all, it's great that you're working on a solution to the spam, the spam made me stop visiting the forums, and to a larger degree, the whole site.

    The reason why I used to visit tested.com, was mostly because of the forums, When I do visit, I'm often in situations where I can't watch a video. Maybe because I am only on 3g, maybe because I'm at work, or maybe I only have time for a quick glance at what's new in the forums. So limiting forum posting to paying members only, could be a mistake if I'm not the only one in this situation.

    Maybe you could let paying members post without restriction, while non-paying members must have their first 5 posts checked by humans? Could be too much for you though.

  • Would it be possible to not let new, non-premium users post threads, links or images until their post-count is higher than (for example) 10 and their account is older than a week? Any spammers would have their posts flagged and accounts deleted long before they could start posting hundreds of threads.

    It might be annoying to some users, but I've never had a problem with using forums that have had that system in place.

    It forces people to participate in threads for a while, and if they want to ask something it makes them go look for other threads that might answer their question, posting there instead of posting their own. This helps avoid duplicate topics as well (although I haven't seen this as a major problem on Tested). With this in mind, it would be a good idea to get the forum-search featured somewhere besides the "new to the forums"-thread too.

  • I would honestly think that if you just put a post limit and content limit on new accounts 5-10 posts, before they get approved and move forward. This would prevent the influx of spam for a set number of accounts, as it seems lately its not so a influx in number of accounts used to spam but just a couple account used to spam repeatedly for every 15m for 10-20 hours at a time.

    Also on the front of allowing the community to help moderate some, to relieve some of the stress on Will, Norm, and staff (cause we all know Joeys to busy prepping/editing awesome videos for us). Would it be possible to add a first line approval flagging for these members with a select set of forum users/mods. Instead of it outright banning/removal of posts have them enter a moderation queue, until official tested staff/mods can make a final decision. This would make things easier from a management point of view in that it should allow you to spend less time looking for groups of posts and users that are potentially questionable and just quickly check and then clear either approve or deny actions.

    You could also add something for when a user enters moderation for being flagged that if they are a new account, all previous posts go into a semi non visible state, where you to the bulk of viewers public or private, there posts are hidden by default, but not deleted. At least not deleted until a moderation decision is made by tested staff.

    some of these ideas probably are not quick to implement but have a high probability of improving the forum experience for everyone. While not ostracizing new users that we want and deserve to be here.

  • Thanks Will.

    Do you know if the spam is actual humans or spam-bots? I'm sure it's been considered but I've had good luck with honeypot fields for bots.


    As far as us helping goes, have you considered implementing something like if two premium members (maybe with a membership over x weeks) flag a post as spam, it gets removed from the site and flagged for final moderation by you guys?


    I don't know if limiting the forum to premium only is a good idea. It already seems like its a small community as it is and it may come off to new visitors as a marketing thing as opposed to a spam alleviating measure. Don't know. Glad I'm not having to make the decision! Keep up the good work.
  • Could it be possible to have some threads availeble for everyone, and some limited to premium members? When you make a thread you could choose to make it public or limited to premium.

    Just a thought.

  • The Spam makes the forums almost unusable

  • I would like to see more non-spam activity. I don't see any reason (outside of spam control) to limit posting. I'd like to see a larger community. If I'm honest, although its nice to feel special as a premium user, having more interaction is more important, and if possible, make only my text glow like laser beams, Thanks.
  • @VacFink: The spam is a big barrier to increased forum-use. 3/4 of the time the valid posts are buried in anywhere from 10 to 150 pages of spam posts.

  • Set everything on fire and embed an IRC channel?

  • How about an extra tick box when posting that say "tick here to post to Rubbish" have it default to ticked.

    Have anything that ticked go to a hidden folder.

    Just an idea

  • @JamesNZ: i think it's all humans posting.

    @will: I started as a site user first. forums second.

  • I must admit that, after an initial burst, I haven't been active on the forums much because of the spam, but I feel like it would be a shame for non paying members to miss out. I would guess that a large amount of visitors to the site who aren't already premium members may be looking for advice/inspiration/reviews because they don't have a lot of cash.

    It would be nice to have a premium section in the forum, but if it is a gated community and everyone else is left to battle spammers like some tech version of The Walking Dead I think it would be a shame.

  • @VacFink: I Agree completely, Will seems to indicate that they are addressing spam and asking for separate consideration for additional posting. If the spam can't be controlled first, I would not want to see more forum users, it would exacerbate the already community crippling problem we have now.

  • @will: i found the youtube then the forums and the site and joined and went premium right away i love the forums but ever since the spam its become unusable i have updates on projects i posted here but i don't feel like posting is worth while because it will get burred and never seen

    as for a solution to the spam i fell disabling link and topic creation to accounts less than 10 days old and/or with less than 10 to 20 posts , but honestly im up for anything that makes the forums usable again

  • I think that a pay-wall is very bad idea. But if new merch (not tees) is added to the shop, maybe I'll reconsider.

  • Suggestion: Make all premium members "mini-moderators". Any non-premium user whose post gets flagged by 3 (for example) or more premium members, gets automatically deleted along with all their posts.

  • Could you set up a registration -post delay? If they register, they have to wait 24 hours for the registration to clear. It looks to me as if these characters are registering, dropping their poop and leaving. Being forced to wait before unloading may make them go to greener pastures. Also maybe hold up registration attempts form India and southeast Asian countries. That seems to be where the crap is coming from.

  • @will: I don't think limiting the forums for Premium is a good idea. "Pay to play" never seems to build a community very well and only seems to work if the "players" are engaged in groupthink activities (like, say... World of Warcraft). That being said, while I hear constantly via the podcasts to join the Tested community, I don't see a lot in terms of community going on. Very little engagement from those who are trying Tested to us in the first place (but generally Twitter seems like a higher ratio of engagement).

    The spam situation coupled with the lack of community has really made me think about whether or not renewing my membership is really worth doing. I didn't mind the Premium content but there's been nothing in that really grabs me and make me want to tell others to join for that reason.

    I like the idea of a registration-delay. Sure, you can make an account and browse everything but until the account is vetted, they can't post new topics or reply.

  • 1. I hope you delete all users with no membership and no posts. (Get rid of sleepers). Other forums do this every few years. Any folks who are real, can re-signup.

    2. For the user's first 10 posts, you could require moderator approval for posting if the post contains a link. All the spam has links. No longer auto approving those should stop it.

    3. Don't limit to Paying members.

  • May I suggest a solution I've seen to work nicely in other forums:

    Use Crowd Intelligence: let the readers vote if a post is spam and if a certain amount of votes come in during a defined time slot, delete the post and disable the poster's account

  • How about adding a captcha to new users if they want to create a thread which would go away after a limit is passed?

  • Agreed we need something new, I tend to not even look at the forums because of the cesspool factor. I am not however a fan of paid members only forums. I think a decent starting point would be asking what other successful online communities do, is there a more active moderator crew? Is there a technological solution to this?

  • A bit tricky since there are quite a few variables involved. Here are my thoughts…

    If the spam is being generated by an automated bot:

    • Add the standard garbled text validation CAPTCHA to deter bots from creating posts and/or the accounts (though bots are getting smarter and can often understand some of these now).
    • Add a hidden “honeypot” field to the page that the bot would complete but a human user wouldn’t see (hidden using CSS). Bots can’t tell that the field is hidden so they put a value in it. If the field has a value in it when it's submitted, deny the post/account.

    If the spam is being created by actual humans, the CAPTCHA methods obviously won’t work. Here are a couple of thoughts on this scenario:

    • Check the IP addresses of the accounts that are being used to create the spam and begin to block those groups of IPs. Not totally fool proof since they will probably be using many IPs, but maybe a place to start. Not completely ideal because there’s always to possibility that you’re blocking potentially valid users.
    • Provide a way for Premium and/or long time proven users to take immediate action on the spam messages as soon as they see them. This will allow us to take immediate action on the posts and I would imagine that the spammers would eventually get discouraged if their messages are getting deleted/hidden as soon as they’re posted. I’m an early riser in the Eastern time zone so I could have most of them hidden before you west coasters are even awake! After the posts are cleaned up, the staff/admin folks could remove the user accounts that were used to create them.

    There’s always the option to disallow posting of links, but this seems counter productive in a forum where we are trying to share things, often through links. Perhaps not allowing links until the user has 5 posts would work? If our other methods are working, a spammer should never get to 5 posts. Could someone verify that the links in the forum are set so they aren't followed by search engines? This may tend to discourage the spammers that are trying to up their page ranking.

    I really don’t like the thought of making this a pay forum only. This will be a far better community if anyone can participate. I’m a fairly recent member here but I’ve been reading and watching the content for quite a while. I really hope we can find a solution that can be implemented.

    I also understand that all of this stuff takes time, effort and developer/testing time. Not expecting an instant fix, but wanted to share my thoughts.

    Let me know if I can help in any way, and thanks for reading this exceedingly long message!

  • I don't know if this is technically feasible but could you make it so users could only post after viewing a number of videos?

    That may help identify real people from bots

  • Pay walls are a bad idea. I am saying this as someone who is a premium member who isn't very active on the site. Make a mandatory post count before you can start a thread. If you really wanted to kill the spam, make the first posts mod approved. Granted, that would take a lot of time and i understand if that's not an option.

  • Definitely agree, a paywall is not a good solution. Either do two factor authentication on sign up (something you have & something you know) so text a code to people (not too difficult to setup in multiple countries although granted moderately expensive) - or use the solution already suggested (which I totally agree with); setup a queue system. Have the first few posts by a user go through authentication via the other parts of the user base to confirm their validity.

    Also, you've got a community that includes programmers! Release the framework structure for the site, and I know I personally will happily write a module or two to help the site, especially if it means these forums become useable and more often frequented by the users.

    Tom

  • Also, have you started deleting posts? Because you deleted my post to a guy asking about coffee in the UK and my recommendation of a local coffee supplier - did this break some rules or did it look like spam?

    Tom

  • I'm not sure I like the paywall to use the forums. Seems like a bad idea for new members. It would be unfair for them to able to post to this community. There has to been some kind of better solution.


  • To add to the data: I was a follower of the site before I started reading/posting in the forums.

    I've not been in the forum for a while though, holy spam! that's a lot. I can see why making it premium members only is being considered.